Extended Care Hospital of Riverside
This place was recommended by my grandmother’s doctor after she was discharged from the hospital due to surgery. Let me tell you we have no regrets in following her doctor’s recommendation. Every time we visited the place was always clean, smelled good and the staff was so nice and professional, any question we had they were available to answer. My grandma had a great experience, they treated her with care and she felt motivated to recover. I would strongly recommend Extended Care to anyone looking for a facility.
My mother just recently passed away in January 2020. My mother was brought in to this place about 6 years ago with broken hips and had severe dementia. I would go visit my mother every weekend. I just want to thank all staff for taking good care of my mother. Especially CNA’s Edith, Argelia & Susan, who work so hard and gave their best to take care of her. These people are amazing! They went out of their way to keep her comfortable and treated her like if it was family of their own. Special thanks to Benita (LVN), Michelle (Nurse director), Tonie (LVN) and Priscilla at social services who helped me all these years.. At the beginning when my mother was brought in to this place I was deeply sadden. But now I know I made the best decision. God bless you all.
My mother was sent here after an infection from her knee replacement surgery. The staff has been nothing but professional, caring, and hard working the whole time she’s been here. They keep the facility clean and have excellent physical therapists and occupational therapists to help patients gain their independence. The nurses and CNAs do everything they can to help patients maintain privacy and dignity while they are there. They make an incredibly difficult job look easy and they do it with an attitude of compassion and empathy. I would recommend this facility to any family needing this type of care for a loved one.
Thank you “God” for Extended Care Hospital.
It’s with great pleasure to provide some insight why they’re worthy of 5 Star’s;
Papa Adams was transported from Riverside Community Hospital to Extended Care Hospital late at night.
My sister Sherri and other family members went the day before researching for a quality hospital for rehabilitation. Sherri informed family about the attitude of “Excellence” filtered with an abundance of diverse personalities and employees with empathy entwined sympathy needed with the rehabilitation for Dad at Extended Care Hospital.
When the transport was completed and other family members had followed to ensure Dad would be at a place of peace. They definitely weren’t like some hospitals with some staff being great pretenders and once the family leave staff change into a bad horror movie. Extended Care was the opposite a “Dream Come True!”
This hospital is as real as it gets with treating a patient like a celebrity. Walking through the doors and greeted with “Hello” and “Smiles” at 10:00 pm. Absolutely no attitudes from working late night shifts only humbleness and like one of my belated grandma’s favorite saying, “Now that’s saying something!”
Greatness always start at the top and dripples down like good homemade frosting on a Bundt cake.
I must give “Kudo’s” starting from the top of the melting pot:
5 STAR DIRECTOR MICHELLE JERNIGAN, and her ‘Extraordinary Employees ‘ AIZA, BREONNA NOEL, EMILY, ROBERTA, JANINE, JOE, REBECCA and TRACY. I call them the Auto-Pilot Team. Each and everyone of them knew what to do without asking or being lazy. It’s self-explanatory “TEAMWORK is making the DREAMWORK” for patients at Extended Care. “Thank You “so very much for ensuring Dad’s in good hands with his rehabilitation. Mom feels at peace along with the rest of the family
Extended Care you earned these Five Star’s
3. Pleasent Personalities.
6. Follows all policies and procedures to avoid
Keep doing what you do. I know after Dad’s released I’ll definitely have a follow-up review with more names to include for one ‘Awesome’ Rehabilitation and Extended Care Hospital.
Thank You Once Again!
Why Extended Care Hospital of Riverside?
Our mission is to inspire hope with our residents, team and guests through fantastic health outcomes and genuine hospitality.
S - Succeed as a team - We give the best care when we work together.
M - Memorable experience - We provide high-quality care that delights.
I - Integrity always - Even when it's hard, we do the right thing.
L - Love - We love our work, our residents and our team.
E - Everyone engaged - We all step up and take initiative.
1 - We are team players. Together, we set and achieve high goals and celebrate our successes.
2 - We take pride in creating and maintaining a clean and attractive environment and demonstrate our professionalism in how we speak, act and dress.
3 - We maintain safe work practices that protect our guests and each other from unnecessary harm.
4 - We view failures as opportunities to quickly learn and improve.
5 - We promote ongoing training and development of our team members.
RESIDENTS & GUESTS
6 - Everyone we interact with is our "guest."
7 - We go above and beyond to delight our guests and fellow team members.
8 - We listen to our guests and follow our communication etiquette. Two ears and one mouth. Use them proportionally.
9 - We strive to contribute to the long-term health and well-being of our residents.